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:: We Protect More Than Your Horse... We Protect Your Investment.
Daily use can really
take its toll on protective products such as SMB Elites (Sports Medicine Boots) and Air Ride™ Saddle Pads. Regular and careful cleaning
can help products last longer, but a warranty protects your product
investment.
Our customers invest time and money in Professional's Choice. We
want them to feel assured in their selection. Our warranty
policy is unprecedented and demonstrates that we stand behind our
products.
:: Money Back Guarantee
Our commitment to quality and customer satisfaction is so important that most products have a 30 Day Money Back Guarantee with the exception of our SMX Air Ride Saddle Pads which carry a 60 Day Money Back Guarantee. If you are not completely satisfied after your purchase during the Guarantee Period, you may return the used product for a full refund (less shipping and handling). Products must be returned to the place of purchase with an original dated receipt or invoice.
:: Warranty Period
During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if valid warranty card is on file. Please call our Returns Department for a Return Authorization Number (RA#). Items must be clean and dry prior to shipping. Items shipped without an RA# will not be accepted, and shall be returned at the customer's expense.
WARRANTY EXCLUSIONS
• Products damaged due
to animal biting/chewing ARE NOT covered by our warranty
• Product repairs not
performed by Professional's Choice effectively void our product warranty
• Machine Washing is not covered by the manufacturer's warranty
:: Repairs
Products can be shipped for repair by calling Customer Service and requesting a Return Authorization Number. Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed unrepairable. Make sure to write the RA number you were issued on the box(es) you ship.
NOTE:
• Any product sent back to Professional's Choice must be accompanied with a Return Authorization Number (RA#). Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA#.
• Please be sure to write your RA# on the outside of shipping box.
SHIPPING ADDRESS / PRODUCT
SHIPMENT
All returned products must be shipped with RA# to the address
below:
PROFESSIONAL'S
CHOICE SPORTS MEDICINE PRODUCTS
ATT: RMA Department
2025 Gillespie Way, Suite 106
El Cajon, CA 92020
UNITED STATES
• Professional's Choice will only cover return shipping
costs for items under warranty. Items shipped without an
RA number will not be accepted, and shall be returned at the customer's
expense.
• Items must be clean and dry prior to shipping.
If at all possible, a copy of your receipt/invoice should also
be enclosed in the package.
• ** BE SURE TO WRITE
YOUR RA NUMBER ON THE SHIPPING BOX. ** |
